Refunds Policy

for Gather@19

Last updated: 30 July 2026

General

This Refunds Policy outlines the terms and conditions relating to ticket purchases, bookings, and payments made for events and services offered by Gather@19.

By making a booking or purchasing tickets for an event, you agree to this Refunds Policy.

Booking and Payment Process

Payments for orders and bookings can be made securely online via our integrated payment gateway (Paystack) or via Electronic Funds Transfer (EFT).

When you place an order or booking request via the Site:

  • You will receive a confirmation email with your booking details and instructions based on your chosen payment method.
  • If paying via Paystack, your booking or ticket is confirmed instantly upon successful online payment.
  • If paying via EFT, your booking or ticket will only be confirmed once full payment has been received and cleared in our bank account.


Gather@19 reserves the right to release or cancel any unconfirmed or pending bookings where payment has not been received or finalized within the specified timeframe.

Refund Eligibility

Event Tickets

Refunds for event tickets will be handled as follows:

Refund requests must be submitted in writing via email.

  • Refunds may be considered if cancellation is made within a reasonable time prior to the event, at the discretion of Gather@19.
  • No refunds will be issued for non-attendance on the day of the event.

Cut-Off Dates

Where specific events have booking or closing dates, no refunds will be issued after the stated closing date.

Cancellations by Gather@19

In the event that Gather@19 cancels or postpones an event:

  • Ticket holders may be offered a full refund.
  • Alternatively, tickets may be transferred to a rescheduled date or another event, where applicable.

Refund Method

Approved refunds will be processed based on your original payment method:

  • Paystack Payments: Refunded back to the original card or payment account used via Paystack.
  • EFT Payments: Processed via EFT directly to the original payer’s designated bank account.


Refunds may take several business days to reflect, depending on banking and payment gateway processing timelines.

Non-Refundable Circumstances

Refunds will not be issued in the following cases:

  • Failure to attend the event
  • Late arrival or partial attendance
  • Change of mind after payment confirmation
  • Failure to make payment within the required timeframe
  • Changes to Bookings


Requests to amend bookings (such as transferring tickets to another person) may be considered at the discretion of Gather@19, provided sufficient notice is given.

Contact Us

All refund or cancellation requests must be submitted in writing to:

Gather@19

Policy Updates

Gather@19 reserves the right to update or amend this Refunds Policy at any time. Updated versions will be published on the Site.