RETURNS & REFUNDS PoLICY

Gather@19’s Refund Policy.

Gather@19’s Refund Policy.

Your Satisfaction is Our Priority

 

Refunds Policy.

 

How to Initiate a Return or Request a Refund

Updated on: 23 January 2025

At Gather@19, we strive to provide an exceptional experience for all our attendees. We understand that plans can change, and we’re here to assist you with ticket returns and refunds to ensure your satisfaction.

 

Refund Eligibility

 

Valid Reasons

We accept ticket returns and refunds for valid reasons, including but not limited to:

      • Change in schedule
      • Inability to attend the event due to unforeseen circumstances
      • Event cancellation or significant changes

Timeline

Ticket return and refund requests must be submitted within 15 days before the event date. Requests made after this period may not be eligible for refunds.

 

How to Initiate a Return or Refund

 

Online Request

To request a ticket return or refund, please contact us via email with the following details:

      • Your full name
      • Order number
      • Event name and date
      • Reason for the return or refund request

Review and Approval

 

Assessment

Our team will review your request and assess its eligibility based on the provided information and our policy criteria.

Notification

We’ll notify you via email regarding the status of your request within 2 business days. If approved, we’ll proceed with the refund process.

 

Refund Process

 

Refund Method

Approved refunds will be issued via the original payment method used for the ticket purchase.

Processing Time

Please allow 3 business days for the refund to reflect in your account. Processing times may vary depending on your payment provider.

 

Exceptions

 

Event-Specific Policies

Some events may have specific refund policies outlined during the ticket purchase process. Please review the event details and terms carefully before completing your purchase.

Non-Transferable Tickets

In some cases, tickets may be non-transferable or non-refundable as per the event organizer’s policy.

 

Governing Law and Jurisdiction

 

These Terms of Use shall be governed by and construed in accordance with the laws of South Africa. Any dispute arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

 

Contact Us

 

If you have any questions or need further assistance regarding ticket returns and refunds, please don’t hesitate to contact us at info@gather19.co.za.

Our dedicated support team is here to help.